Mastering Information

Empathy: A critical skill for patient-centered communication

Patients highlight listening and empathy – “the ability to understand the patient’s situation, perspective, and feelings and to communicate that understanding to the patient”1 – as two of the most important qualities they look for when choosing a physician. Despite this, studies of patient-physician communication show that physicians interrupt their patients, on average, within the  [Read more]

Announcements

Health Literacy & Communication Roundup – March 2017

Patient portals are increasingly popular, but can patients understand the content? Check out this study that used the CDC's Clear Communication Index to measure the clarity of content on patient portals. If you're already sharing information on patient portals, ask how our Health Literacy & Plain Language Services can help you create easy-to-read materials to reach  [Read more]